Privacy & Cookies
Privacy & Cookie Policy
This Privacy & Cookie Policy explains how Invoice Detectives handles personal information when you visit our website, contact us or use the secure client portal.
Last updated: August 2026
Privacy at a Glance
We process personal information only where it is necessary to operate the website, respond to enquiries or provide our services.
Client portal access and uploaded business documents are protected through authenticated access and private storage.
We do not use advertising, behavioural profiling or marketing tracking cookies.
You may exercise your applicable data-protection rights by contacting us.
1. Who Is Responsible for Your Data?
Invoice Detectives is responsible for personal data processed through this website and its client portal for the purposes described in this policy.
Controller
Invoice Detectives
Location
Barcelona, Spain
Privacy Contact
hello@invoicedetectives.com
2. What Personal Data Do We Process?
Contact Information
Information you provide when contacting us, including your name, business email address, telephone number, company name and message.
Client Account Information
Information associated with authorised client portal access, including business email addresses and company-related account information.
Freight Investigation Information
Information submitted through the client portal for freight invoice investigations, including invoice references, uploaded invoices, commercial conditions, supporting documents and additional information provided by the client.
Technical and Preference Information
Limited technical information required to operate and secure the website, together with your locally stored cookie preference.
3. Why Do We Process Personal Data?
Responding to Enquiries
To respond when you contact us, request information or ask to discuss our services.
Providing Our Services
To receive, review and manage freight invoices, supporting commercial information and investigation-related documentation submitted by authorised clients.
Managing Client Access
To authenticate authorised users, provide access to the client portal and protect confidential client information from unauthorised access.
Website Security and Operation
To maintain the security, reliability and technical operation of the website and client portal.
4. Legal Bases for Processing
Depending on how you interact with Invoice Detectives, personal data may be processed on one or more of the following legal bases:
Pre-contractual or Contractual Steps
Where processing is necessary to respond to a request, provide requested services or manage a professional or contractual relationship.
Legitimate Interests
Where processing is necessary for legitimate business purposes such as securing our website, managing professional communications and protecting our services and legal interests.
Legal Obligations
Where processing is required to comply with applicable legal, accounting, regulatory or other statutory obligations.
Consent
Where applicable law requires your consent for a specific processing activity. Where processing is based on consent, that consent may be withdrawn.
5. How Long Do We Keep Personal Data?
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by applicable legal, accounting, contractual or dispute-resolution obligations. Information connected with an active client relationship may be retained for the duration of that relationship and for an appropriate period afterwards where necessary.
6. Who May Process Your Data?
Personal data may be processed by service providers that support the secure operation of Invoice Detectives. These may include providers used for:
Website hosting and technical infrastructure
Database and authentication services
Secure document storage
Business email and communications
Professional advisers or public authorities where disclosure is legally required
7. International Data Transfers
Where a service provider processes personal data outside the European Economic Area, appropriate safeguards required by applicable data-protection law will be used where necessary.
8. Your Data Protection Rights
Subject to the conditions established by applicable data-protection law, you may have the right to:
Request access to personal data held about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the competent supervisory authority
To exercise your rights, contact hello@invoicedetectives.com. We may request reasonable information to verify your identity before responding.
Spanish Supervisory Authority
You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you believe your data-protection rights have been infringed.
9. Cookies and Local Storage
Invoice Detectives currently uses only technologies required for website functionality, security and preference management.
Necessary Technologies
Technical mechanisms required for authentication, security and essential website functionality may be used where necessary.
Cookie Preference Storage
Your cookie preference is stored locally in your browser under the key invoice-detectives-cookie-consent so that the website can remember your choice.
Analytics
Invoice Detectives does not currently use Google Analytics or another intentional visitor analytics tracking system.
Advertising and Profiling
Invoice Detectives does not currently use advertising cookies, behavioural profiling, remarketing or advertising tracking technologies.
10. Managing Your Cookie Preference
You can accept or reject optional cookies through the website's cookie notice. Your choice does not prevent access to the normal content of the website.
Changing Your Choice
You can remove the stored cookie preference using your browser's site-data or local-storage controls. The cookie notice will then ask for your preference again.
11. Third-Party Websites
Our website may contain links to external services such as LinkedIn. Those services operate independently from Invoice Detectives and their own privacy and cookie policies apply when you visit them.
12. Security
Invoice Detectives uses technical and organisational safeguards designed to protect personal and commercial information against unauthorised access, loss, misuse, alteration or disclosure. Client documents are stored privately and access to protected areas requires authentication.
13. Changes to This Policy
This policy may be updated when our services, legal obligations or data-processing practices change. The current version will be published on this page together with its latest update date.
14. Contact Us
For questions about this Privacy & Cookie Policy or the way personal data is handled, contact:
Have a Privacy Question?
Contact Invoice Detectives if you would like more information about how your personal information is handled.
Contact Us